One inbox, read by the people who build Jelly. There is no support tier and no ticket queue — write, and you will get an answer.
Beta problems, feature requests, billing, privacy requests, press, or anything else. We aim to reply within two business days, and within 30 days for a formal data request.
Card payments are not live yet. To move to Plus or Pro during the beta, write to us and we will switch it on for your account. Nothing is charged automatically, and Jelly never stores card details.
Most of what Jelly knows about you is on your own Mac, so you can delete it yourself without asking. For the account and usage records we hold, write to hello@smartjelly.ai with the subjectData request. See the Privacy Policy for what we hold and for how long.
If you have found a security issue, please write before disclosing it publicly and give us a reasonable chance to fix it. We will not pursue anyone acting in good faith.
Jelly