Refund Policy

This policy covers the paid plans of Smart Jelly, sold by Keystone Intelligence Technologies Inc. Basic is free and has nothing to refund.

Cancelling

You can cancel any time in the app, under Settings › Usage & billing › Manage billing. Your plan stays on until the end of the period you have paid for, and nothing is charged after that. You can also switch between monthly and yearly, or between Plus and Pro, from the same place; a change in the middle of a period is charged or credited for the days that remain.

Refunds

• First payment. If Smart Jelly is not for you, write to us within 7 days of your first payment on a plan and we refund it in full. This applies once per account.
• Yearly plans. Within 14 days of paying for a year, we refund it in full on request. After that, a yearly plan can be cancelled but the remaining months are not refunded.
• Renewals. A monthly renewal is not refunded once charged; cancel before the renewal date to avoid it. We will refund a renewal charged in error, or charged after you cancelled.
• Something broke. If a fault on our side kept you from using what you paid for, tell us and we will make it right, with a credit or a refund for that time.

How to ask

Email hello@smartjelly.ai from the address you signed in with, and say which charge you mean. Refunds go back to the card you paid with, through Stripe, usually within 5 to 10 business days.

Taxes and currency

Prices are in US dollars. Where tax is collected it is shown before you pay and refunded with the charge. If your card was charged in another currency, your bank's exchange rate on the day applies and may differ slightly from the original amount.

Disputes

Please write to us before opening a dispute with your bank; we answer within two business days and we do not argue over an honest mistake.